HELP CENTER
Frequently Asked Questions
Everything you need to know about shopping with Dark Notes Perfumes.
Products
Are all your fragrances authentic?
Yes. All fragrances sold by Dark Notes Perfumes are 100% authentic and sourced from trusted suppliers and distributors.
What types of fragrances do you carry?
We offer Arabic, designer and niche fragrances for men, women and unisex collections, including gift sets and best sellers.
Shipping
Where do you ship?
We ship throughout the United States. Available shipping options are shown during checkout.
How can I track my order?
Once your order ships, tracking information will be sent to the email associated with your order.
Wholesale
Do you offer wholesale pricing?
Yes. Dark Notes Perfumes offers wholesale purchasing for customers who create a wholesale account.
What is the minimum wholesale order?
The minimum wholesale order is $350.
Do I need a resale certificate?
A resale certificate is not required to create a wholesale account. Applicable taxes may still apply depending on your location.
Returns and Order Support
What is your return policy?
Please review our current Return and Refund Policy for eligibility, conditions and return instructions.
What should I do if I have a problem with my order?
Contact our support team with your order number and details about the issue.
STILL NEED HELP?
We're here to assist you.
Questions about an order, fragrance or wholesale purchase?